The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“I was thrilled with the variety of culinary options available; every meal was a flavorful delight!” view full review
Kids Love It!
“The kids' zone was a hit! My children had a blast with all the fun activities supervised by such caring staff.” view full review
Perfect Pool!
“The swimming pool had the perfect temperature for relaxation and fun; my family enjoyed every moment splashing around.” view full review
Spotless Rooms
“Our room was impeccably clean and spacious. It truly felt like a home away from home!” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Golf course
Billiard tables
Table tennis
Yoga class
Aerobics
Fishing
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Bathtub
Free toiletries
Media
Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock
Show more
Location
Boulevard Kukulcan Km 9.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Boulevard Kukulcan Km 9.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Blvd. Kukulcan Km 9
Cancun Convention Center
920 m
Night club
The City Nightclub
600 m
Beach
Chac Mool Beach
1.5
km
Mar Caribe
Arrecife Chitales
690 m
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
2.3
km
Chetumal Km 36. 5
Water Park at The Grand
1.7
km
Beach
Playa Tortugas
2.6
km
Blvd. Kukulcan
Parque Ventura Cancun
2.3
km
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
3.2
km
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
3.2
km
Blvd. Kukulkan k.m. 3.5
Sail Away Cancun
2.5
km
Marina Adventure Bay
Bungee in Cancun
2.5
km
Kukulcan Boulevard
Playa Tortuga Ferry Terminal
2.6
km
Museum
Cancun Wax Museum
3.4
km
Harbour
Aquatours Cancun
2.7
km
Aquarium
Interactive Aquarium
3.5
km
CancunMexico
Avenida Kukulkan
4.3
km
Park
arte Garden
3.4
km
Beach
Playa Langosta
3.9
km
Mall
La Madonna
3.5
km
Nearby
Night club
Coco Bongo
330 m
Night club
Palazzo
180 m
Beach
Mandala Beach Club
400 m
Beach
Playa Forum
530 m
Night club
Mandala Nightclub
400 m
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
480 m
Night club
Daddy'O
450 m
Amusement Park
Delphinus Dreams
320 m
Gallery
Galeria Balance Cancun
390 m
Punta Nizuc - Cancún 210
Playa Lagarto
530 m
Restaurants
Restaurant Le Basilic
30 m
Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel
Isla Contoy
170 m
Boulevard Kukulcan Km. 9.5 Zona hotelera
Mocambo
150 m
Boulevard Kukulcan km 9.5
Mextreme
480 m
Zona Hotelera Km 9 In Front Of Convention Center
The Ember Kosher
170 m
Boulevard Kukulcan
Hacienda El Mortero
310 m
Blvd Kukulkal Km. 9.5
Wings Army
290 m
Boulevard Kukulkan Km 9
Hooters Party Center
310 m
Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Friendly staff
No good views
Hard-sell dining experience
8.2/10
Great
Rooms
8.0
Location
8.9
Service
8.9
Dining
7.8
Guest reviews
8.2/10
based on 8 reviews
8.9
8.9/10 based on 1438 reviews
Don
United States,
March
2024
8.4/10
I had a delightful stay at this hotel, with comfortable and spacious rooms offering stunning ocean views. The cleanliness could be improved in some areas, but overall, it was a very cozy and relaxing experience. The location is excellent, providing easy access to everything you need, although the dining options could use more variety. The service from the staff was exceptional, always friendly and accommodating.
Rooms
8.0
The rooms were beautiful, offering the most amazing ocean views. They could be cleaner in some areas, but they were extremely comfortable and spacious.
Service
9.0
The staff at this hotel were truly amazing, always pleasant, attentive, and helpful. They made my stay very enjoyable and went above and beyond to assist me.
Location
9.0
The hotel's location was superb, with easy access to shopping malls, restaurants, and nightlife. Everything you need is just a stone's throw away, making it very convenient.
Dining
7.0
The dining experience was pretty nice, offering a good mix of American and Mexican options. The variety could be improved, but the food was tasty and satisfying.
Facilities
9.0
The pools and beach were wonderful, providing a relaxing and enjoyable experience. The facilities were well-maintained and added to the overall comfort of the stay.
Will
United Kingdom,
March
2024
9.2/10
I absolutely loved my stay at the hotel! The rooms were luxurious, the service was top-notch, the location was fabulous, the dining was delicious, and the facilities were fantastic. However, the price was a bit high, and the area had a slight smell of paint due to renovations.
Rooms
10.0
The rooms were luxurious with a very large bedroom area, a very large bathroom area, and a lovely view of the beach and ocean.
Service
9.0
The service was incredibly attentive to our every need, and the staff was genuine, kind, cheerful, and understanding.
Location
9.0
The location was fantastic with easy access to activities outside the hotel and a fabulous beach setup by the attentive staff.
Dining
9.0
The dining experience was a dream with delicious and varied options in the outside dining area.
Facilities
9.0
The facilities were excellent, especially the outdoor dining area, and the hotel had a dreamy atmosphere.
John
United Kingdom,
February
2024
7.8/10
The hotel has a great location surrounded by a big supermarket, outlet souvenir shops, and nice restaurants. The rooms, though smaller than expected and a bit noisy, were clean. The service was friendly and thorough, with safety measures in place. Dining offered a variety of choices but communication was challenging. The facilities were ready, but construction noise was noticeable.
Rooms
7.0
The rooms, though smaller than expected and a bit noisy, were clean.
Service
8.0
The service was friendly and thorough, with safety measures in place.
Location
9.0
The hotel has a great location surrounded by a big supermarket, outlet souvenir shops, and nice restaurants.
Dining
7.0
Dining offered a variety of choices but communication was challenging.
Facilities
8.0
The facilities were ready but construction noise was noticeable.
Alfred
United States,
July
2023
9.0/10
I had a fantastic stay at the hotel. The room was spacious and had a great king bed, even though the view was not ideal. The service was impeccable, with staff being over the top friendly and very attentive. The location was top-notch, right in the heart of Cancun, close to all the action. The dining experience was excellent, with delicious food and great service.
Rooms
8.0
The room was clean, well laid out with a lovely view of the ocean from the 8th floor.
Service
9.0
The staff was over the top friendly, helpful, and very attentive.
Location
10.0
The location is perhaps the best in the Hotel Zone, right next to the entertainment area and the only supermarket in the Zone.
Dining
9.0
The dining experience was out of this world, with a great variety of delicious food and excellent service.
Facilities
9.0
The facilities were top-notch, offering various services like room service, laundry, and shuttle service.
Great location
No good views
Heather
United Kingdom,
July
2023
8.2/10
The hotel offers a true beachfront experience with direct access to restaurants and shops. The rooms are accurately represented on the website, though some noise inconveniences can be encountered. The service is top-notch with personalized attention, but minor lapses in assistance were noted during an extended stay. Dining options are diverse but may come at a premium. Overall, a well-located hotel with some minor room noise issues.
Rooms
7.0
The rooms are exactly as shown on the website, but noise from the elevator was a disturbance.
Service
9.0
The service is excellent with personalized attention but lacked some assistance for extended stays.
Location
9.0
The hotel is ideally located with easy access to restaurants and shopping areas.
Dining
8.0
Dining options are diverse but can be pricier than expected.
Facilities
8.0
The hotel provides various facilities for a comfortable stay.
Robert
United Kingdom,
July
2023
7.4/10
My stay at the hotel was overall delightful. The location is excellent, close to the beach and restaurants. The rooms were comfortable, but some had a slight humidity issue. The service was top-notch, with extremely friendly and helpful staff. However, the dining experience had some ups and downs. The facilities were well-maintained but could use improvement in certain areas.
Rooms
8.0
Our room on the 11th floor was excellent, but it felt a bit humid and had a particular smell.
Service
9.0
The staff was excellent - responsive, kind, and helpful for any request.
Location
7.0
The location is great with easy access to restaurants and a supermarket, but it has rocky areas.
Dining
6.0
The dining experience included a lengthy presentation that was a bit off-putting.
Facilities
7.0
The facilities were pleasant and presentable but could be enhanced.
Joe
United States,
May
2023
8.2/10
The hotel is a mix of old charm and modern luxury. The rooms give off a nostalgic feel from the early '90s with a subtle oceanic scent lingering around, possibly due to the ventilation system needing a deep clean. However, they were spacious and opulent, featuring unexpected perks like a steam room. The location is a dream come true with its private beach and crystal-clear Caribbean Sea, making it a perfect base for exploration and relaxation. The dining experience, despite a pushy sales pitch, can be enjoyable for two with authentic Majorcan dishes available.
Rooms
8.0
The rooms feel like a relic from the early '90s with a slight oceanic scent lingering around, but they are spacious and luxurious, even boasting a steam room.
Service
9.0
Location
9.0
The location offers the perfect blend of a private beach and swimmable Caribbean Sea, making it an ideal spot for relaxation and adventure, close to market and nightlife.
Dining
7.0
The dining experience, while including a lengthy sales pitch, can be satisfying for two, offering authentic Majorcan dishes for a fair price.
Facilities
8.0
The facilities provided are convenient and in good condition, adding value to the overall stay.
Scott
United Kingdom,
May
2023
8.8/10
The hotel offers beach-view rooms, good in size and facilities, although a bit of a walk through the lobby. The location, right next to the entertainment area, is a major plus. The dining experience was fantastic with a variety of delicious options. However, the price could be better for what is provided.
Rooms
8.0
The rooms with beach views are spacious and well-equipped.
Service
9.0
Location
9.0
The hotel's location next to the entertainment area is superb.
Dining
9.0
The dining options are fantastic and diverse, offering a delightful experience.
Facilities
The hotel boasts excellent facilities for a comfortable stay.
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